Pre-Event
Q: What is the difference between a networking room and a featured room?
A: A networking room is essentially your virtual trade show “booth.” Networking rooms are open throughout the entire event for attendees to come and go as they please. Featured rooms, on the other hand, hold timed, accredited CEU presentations that follow an event agenda. Featured rooms are only available for Platinum Sponsors.
Q: The sponsor form states that my networking room presentation needs to be “elevator-style.” What does this mean?
A: Because networking rooms are designed for attendees to come and go as they please, we encourage you to condense your presentation to a 5-10 minute elevator-style pitch, followed by Q&A. This shortened presentation will allow you to have conversations with as many attendees as possible and not keep too many attendees waiting. You can use this time to pitch your unique value proposition, highlight a few of your products, give a virtual tour of your showroom, or simply network with attendees.
Q: Can more than one person from my team be a presenter in our networking room?
A: Yes! Up to two people can be presenters in a room: a presenter and a co-presenter. You can use this feature to either switch presenters during the day or have both presenters in the room simultaneously. If both are in the room at the same time, they will both show up in the top left corner of the room and have all presenting capabilities.
Q: Can I present a live showroom tour or product demonstration in my networking room?
A: Absolutely! All you will need to do is connect a secondary camera to your computer for the video. We will host training sessions on using the presentation software closer to the event.
Q: Where do I write my networking room schedule?
A: You can use the description of your networking room to briefly describe your agenda for your networking room.
Q: Does my featured room presentation have to be a CEU Course?
A: Yes, featured rooms are designed to be a 30-minute accredited presentation. If you would like to host an unaccredited presentation at any time in the day, you can host it in your networking room!
Q: Can I test the platform and see my room(s) before the event?
A: Of course! All events will have a training session and dry run roughly one week before the event. You will be able to log into the event, practice using the presentation features, and ask final questions to your Agency and the LEX Events Team.
Q: How do I get credentials to access the event?
A: The LEX Events team will send you an email with a link to create a Lighting Exchange account. You will use these credentials to log into the event on the event day. If you have not set up your credentials yet, please email us at [email protected]. Only presenters will be able to have access to the event.
Q: What types of questions should I ask in my trivia and polls?
A: That is up to you! We suggest a mixture of lighthearted and informative questions. Keep in mind that the polls currently generate only single response questions (No “select all that apply”). You can use these polls to generate interest for a new product line, help clients learn more about your company, and more.
Q: What types of content should I include in my banners?
A: We recommend using your banners as advertisements to encourage as many attendees to join your networking room as possible. You can also use your banners to showcase new products, advertise your featured room presentations, and more.
Q: Are the banners on the main event page clickable?
A: No, the banners are not embedded with links so that the greatest number of attendees can stay within the LEX Event platform as possible.
Q: Can I upgrade my sponsorship level?
A: Yes, you can always upgrade your sponsorship level, as long as you do so before the content submission deadline. Please contact both the LEX Events team and the Agency hosting the event to change your level of sponsorship.
Q: Can I invite my own customers to the event?
A: The Agency hosting the event is responsible for inviting their customers to the event. If you would like to invite someone that is not on the Agency’s guest list, please reach out to your Agency for permission.
Event Day
Q: How do I log into the event?
A: Either the LEX Events team or the Agency hosting the event will send you a link to the event’s landing page, where you will be able to enter the event. You will sign into the event using your Lighting Exchange credentials. About one week before the event, we will host a dry run where you will be able to practice logging in, playing around with the software, and using the functions in your room(s).
Q: Can I log back in?
A: Yes! You can log in and out at any time throughout the event. However, please stay in your networking room throughout the entire event so you can connect with your attendees.
Q: Can I share my login information with other members of my team?
A: No, each member of your team needs to register for an account with The Lighting Exchange separately so the system can track presenters individually. Only presenters will be able to have access to the event.
Q: What type of browser can I use?
A: We ask that you use a modern browser such as Google Chrome or Mozilla Firefox to join the event. For the best user experience, you may have to update your browser to be the most recent version. For a full list of compatible browsers with LEX Events, please click here: System Requirements.
Q: Can I join the event through my phone?
A: We highly recommend that you use a laptop or desktop computer for the best results, especially as a presenter. However, you can use a mobile device to host a showroom tour or live product demonstration.
Q: Will I be able to test my microphone and camera before presenting?
A: Yes! Before entering your room, you will first encounter a screen to “Check Your Audio and Video.” Here, you can select and test your camera, microphone, and speakers.
Q: Can I change my background when I am presenting?
A: No, the background that will be displayed while you are presenting is the exact background that your camera will pick up from behind you. We highly recommend presenting in a well-lit area with a neutral or branded background.
Q: Can I take a break from presenting in my networking room?
A: Of course! We know that you’re human, and a full day of sales calls can be exhausting. If you ever need a break, simply toggle the “Away Message” button from “OFF” to “ON.” This button lets attendees know from the main show floor that your room is unavailable to enter. When you’re ready to come back, slide the “Away Message” button back to “OFF,” and attendees can enter your networking room again.
Q: How do I navigate attendees entering my networking room when I’m in the middle of a presentation?
A: When this happens, we encourage you to greet each attendee and let them know that you are in the middle of a presentation and will help them soon. The Agency hosting the event will often have a representative in your networking room utilizing the chat feature to help you greet attendees and navigate the virtual space.
Q: Will attendee cameras and microphones automatically be enabled when they enter my networking room?
A: No, all attendees will be automatically muted upon entering your networking room. It is the attendees’ choice whether they want to enable their camera or not.
Q: Do I have to have my camera and mic on throughout the entire event?
A: Yes, you must have your camera and microphone on while presenting and interacting with attendees. If you need to step away, however, you can toggle the “Away Message” button between “OFF” to “ON” to show attendees whether your room is open or closed.
Q: How do I receive support if something goes wrong?
A: The LEX Events Team and the Agency hosting the event are here to support you throughout the entire event! If you ever need assistance, simply use the circular support chat feature in the bottom right corner of your screen to talk to a LEX Events Team member live. The LEX Events Team will be on call to help you navigate any issues.
Post-Event
Q: Will I be able to see a full list of attendees that entered my networking room after the event?
A: The Agency hosting the event will send Platinum Sponsors a full analytics report after the event. This report will include the names and emails of the people that entered your room(s), how long they stayed in the rooms, whether they requested accreditation for your course, and whether they downloaded your handouts. These reports are unavailable to Silver and Gold Sponsors.
Q: Will I be able to see the conversations from the chat after the event?
A: Yes! The entire chat transcription within your networking and featured rooms will be sent to you after the event, regardless of your sponsorship level.
Q: How do I send attendees their CEU accreditation after the event?
A: After the event, Platinum Sponsors will receive a full list of all attendees that entered your featured room, how long they stayed, and their email addresses. You can email the attendees after the event to coordinate their accreditation.
Q: How do I know who won my swag bag raffle?
A: If you are a Silver or Gold sponsor, the Agency hosting the event will select a winner for your raffle item from the list of attendees that entered your networking room. You can email this winner to coordinate sending their raffle prize. If you are a Platinum sponsor, you have the option to have the Agency select a winner, or you can select your winner from the list of attendees that entered your networking room. Please coordinate these logistics with your Agency.