Poor Internet Connection

If you are receiving an error message saying that you have an unstable internet connection, you will need to troubleshoot your internet connection within your browser or computer.

Below are some general tips for troubleshooting your internet connection:

1. Check the internet connection for the other computers in your office or house.
   If your computer is the only one struggling to connect, the issue is with your computer, not the router or modem.
2. Close out of apps and websites that may be taking up too much internet capacity on your computer.
3. Try entering the event in a different internet browser.
   For a full list of browsers that are compatible with LEX Events, click here.
4. Restart your computer.
5. Make sure your router is positioned with adequate airflow to avoid overheating.
6. Restart your router (turn it off and on again).
   Unplug or power off your router, wait 2-5 minutes before plugging it back in, then wait another 5 minutes before retrying your connection.
7. Contact your service provider.

If the above tips are not working for you, below is a list of computer user guides so you can troubleshoot your internet based on your computer.

macOS:

• Solve internet connection problems on Mac
• If your Mac doesn’t connect to the Internet over Wi-Fi

Windows:

• Fix Wi-Fi connection issues in Windows
• Slow Internet Troubleshooting

iOS:

• If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Android:

• Fix Wi-Fi connection problems